Talk to a real human.
No call-centre scripts, no bots. Pick your channel — WhatsApp, Telegram or live chat — and you'll talk to a Bangla-speaking agent within a minute, day or night.
Six ways to reach us — all answered by humans.
For the quickest reply, WhatsApp wins. For deposit/withdrawal questions, Live Chat has the deepest tools. For news + previews, Telegram.
24 / 7 cover
Cover when cricket is on.
Live cricket runs late into the night and our shifts follow. Peak-hour reply times during BPL/IPL games are under 20 seconds.
- Account & KYC
Sign-up, NID upload, password reset, 2FA. - Deposits & withdrawals
bKash, Nagad, Rocket — pending payments & settlement queries. - Bets & markets
Cash-out problems, void bets, rule clarifications. - Bonuses & promotions
Welcome bonus, cashback, free bets, VIP perks.
How to escalate.
If the first agent can't resolve your issue, here's the escalation path. Every step is logged with a reference number.
Live agent
Open WhatsApp / Live Chat, describe the issue. ~38s wait. Resolves 94% of cases on first contact.
Shift lead
Ask for "shift lead" — typically loops in within 5 min, can override standard limits.
Player advocate
For unresolved disputes, our independent player advocate (Dhaka, retired BJSC referee) reviews within 24h.
External arbitration
Curaçao 8048-JAZ regulator complaints portal — escalation guide sent on request.
Maybe the FAQ already covers it.
8 of 10 questions players ask are already answered in our Bangla-friendly FAQ.
Got a question? We're one tap away.
WhatsApp during BPL hours: 30s avg reply. Sleeping hours: 2 min. Always Bangla, always human.
