Last updated: 25 August 2026
1. Introduction
This Responsible Gaming Policy explains the tools, limits and support Notout provides to help you play safely on our website, mobile experience, sportsbook and live casino products (together, the "Platform"), operated for Bangladeshi players under a Curacao 8048/JAZ master licence. Gambling involves risk, and this Policy sits alongside our Terms and Conditions and Privacy Policy. If you are worried about your play, or someone else's, please read on for the tools and support available to you.
2. Our Commitment to Responsible Gaming
Notout was built to make betting fair and transparent for Bangladeshi players, and that includes helping you stay in control. We provide deposit, loss and session limits, self-exclusion options, and a direct line to Player Welfare support whenever you need it. Please play within your means and treat any winnings as a bonus, not as income.
3. Age and Account Eligibility
You must be at least 18 years old to register or hold a Notout account. Age is verified at signup and again before any withdrawal is released. Only one account is permitted per person, per household, and per payment method; duplicate accounts may be closed and any balance forfeited. Employees, agents and immediate family members of Notout are not permitted to hold a playing account.
4. Setting Deposit, Loss and Session Limits
You can set daily, weekly or monthly deposit caps, loss limits, and session time-outs under Account, then Responsible Play. These limits are yours to set and adjust whenever you need to.
5. Self-Exclusion
If you need a break, you can self-exclude for a fixed period, 24 hours, 7 days, 30 days, or 6 months, or permanently, under Account, then Responsible Play. You can also self-exclude immediately by contacting our support team on WhatsApp and asking for "Player Welfare"; we will close your account, refund any pending bets, and connect you with the BSCS counselling line.
6. Recognising the Signs of a Gambling Problem
Gambling can become a problem for some people. Signs to watch for include:
- Spending more time or money on betting than you intended
- Chasing losses with bigger bets
- Borrowing money to gamble
- Neglecting work, family or health because of betting
- Feeling anxious, irritable or preoccupied when you are not gambling
- Hiding the amount you bet from people close to you
If any of this feels familiar, please use the tools in this Policy or contact Player Welfare.
7. Getting Help and Player Welfare Support
If you feel your play is becoming a problem, self-exclude immediately under Account, then Responsible Play, or contact our support team on WhatsApp and ask for "Player Welfare". We will close your account, refund any pending bets, and connect you with the BSCS counselling line. Our Bangla-speaking agents are available 24/7 and typically reply within about 40 seconds.
8. Financial Safeguards
Player funds are held in accounts segregated from Notout's operating funds, with daily reconciliation, so your balance is never mixed with company funds. Deposits have a minimum of Tk 200; withdrawals have a minimum of Tk 500 and a maximum of Tk 50,000 per transaction, with a default daily withdrawal limit of Tk 5,00,000. Higher limits are only available once your NID is verified, which also helps us confirm your age and identity.
9. Protecting Minors and Vulnerable Players
The Platform is for players aged 18 and over only. Age is verified at signup and again before any withdrawal is released, and we may request identity, age or source-of-funds documents at any time. If we learn an account belongs to someone under 18, or find any other reason a player should not be using the Platform, we will close the account and take appropriate action.
10. Game Fairness and Security
All our games use a Random Number Generator (RNG) audited by GLI. Aviator and Crash additionally use provably-fair seeds that you can verify independently. Account and payment data is protected with SSL 256-bit encryption end-to-end, so you can trust that both the games and your information are secure while you play.
11. Supporting Family and Friends
If someone else's gambling is affecting you, you can contact our support team for guidance on the tools available on their account, such as self-exclusion, or to raise a concern about a specific player's activity. We treat every enquiry as confidential.
12. Governing Law and Regulatory Basis
This section is a placeholder. Notout states that it operates under a Curacao 8048/JAZ master licence; before this page is published, please confirm and insert the exact licence holder name, registered address, the law governing this Responsible Gaming Policy, and the name and contact details of the licensed complaints or player-protection body, using your Curacao licence documentation or legal counsel.
13. Contact Us
Questions about this Responsible Gaming Policy, or want to set a limit or self-exclude right now? Reach us through the Contact page, or WhatsApp our support team and ask for "Player Welfare". Our Bangla-speaking agents typically reply within about 40 seconds.