Answers, no fluff.
22 straight answers to the questions Bangladeshi bettors actually ask. Tap a category, find your answer in 5 seconds, get back to the cricket.
Pick a topic to jump straight to it.
Account & KYC
How do I open a Notout account?
Tap "Join Now", enter your Bangladeshi mobile number, set a 4-digit PIN. Verification is automatic for BD numbers — you can deposit and bet within 60 seconds.
Do I need to upload my NID?
Not for deposits up to ৳50,000 cumulative. Above that, a one-time NID upload unlocks higher limits. We never ask for your bKash PIN or bank password.
What is the minimum age?
18+. Notout enforces age verification on signup and at withdrawal. Underage accounts are closed and deposits returned.
I forgot my PIN — how do I reset?
Tap "Forgot PIN" on the login screen. We send an OTP to your registered number. The PIN can be reset 3× per 24h for security.
Deposits & withdrawals
How do I deposit using bKash, Nagad or Rocket?
Open Deposit, pick your method, enter the amount (min ৳200), and you will see a one-time merchant number plus a reference code. Send the payment from your bKash / Nagad / Rocket app exactly as instructed. Funds land within 30 seconds.
How fast are withdrawals?
Average bKash withdrawal: under 3 minutes. Nagad and Rocket are similar. No minimum withdrawal, no fees, no hidden wagering on your own deposit.
Is there a withdrawal limit?
Daily limit ৳5,00,000 by default; higher limits unlocked with NID. Per-transaction min ৳500, max ৳50,000 (multiple withdrawals OK).
Can I deposit via card?
Yes — Visa, Mastercard, Amex, all BD-issued. 1% bank-side fee may apply (Notout does not charge). Settled instantly.
My deposit is pending — what do I do?
WhatsApp support with your reference code (look in the deposit confirmation SMS). 99% of pending deposits resolve in under 5 minutes during business hours.
Betting & markets
Can I bet on the BPL and IPL?
Yes — both are flagship products. Every fixture has 120+ pre-match markets and 80+ in-play markets, plus live cash-out. Tournament outright (top batter, top bowler, championship) opens day 1.
What is live cash-out?
Cash-out lets you settle your bet before the match ends, locking in a profit (or limiting a loss). The cash-out price updates every 600ms based on live odds. Available on most cricket and football fixtures.
Are odds the same as international books?
Yes — our trader desk price-matches Pinnacle and Bet365 within ±0.05 on cricket majors. Margins kept under 4% across cricket, football, tennis. We publish margin live in the bet slip.
Can I do accumulators?
Yes — multi-bets up to 14 legs. Accumulator bonus from 4+ legs (3% to 50% extra). Same Game Multi available on top fixtures.
What if a match is abandoned?
Standard sportsbook rules apply: bets on official outcomes void if the match is abandoned before regulation overs. Per-market rules visible in the bet slip footer before you confirm.
Bonuses & promotions
What's the welcome bonus and how does it work?
Your first deposit is matched 100% up to ৳20,000. Bonus portion subject to 6× wagering on cricket, football or live casino. No wagering on your own deposit, no expiry on real cash.
Are there ongoing promos?
Yes — daily reload bonus (10–20% on top-ups), Tuesday cashback (10% net loss returned), weekend free bets, BPL / IPL acca-boost. All visible on /promotions/.
How do I qualify for VIP?
VIP unlocks at ৳5,00,000 lifetime turnover. Includes a personal manager, exclusive odds boosts, weekly cashback up to 25%, fast-track withdrawals, and BPL match invites.
What is the wagering requirement?
6× on welcome bonus. 4× on most reload bonuses. Cashback has no wagering. Wagering counts only towards markets at 1.50+ odds. We never apply wagering to your own deposit.
Security & responsible play
Is Notout legal in Bangladesh?
Notout operates under a Curaçao 8048-JAZ master licence. We accept BDT deposits via local payment methods and serve Bangladeshi players who are 18+.
Is my money safe?
Player funds are held in segregated accounts, separate from operating funds, with daily reconciliation. SSL 256-bit encryption end-to-end. RNG audited by GLI. Aviator and Crash use provably-fair seeds you can verify.
Can I set deposit / time limits?
Yes — visit Account → Responsible Play. Set daily/weekly/monthly deposit caps, session time-out, or self-exclude for a chosen period (24h, 7d, 30d, 6mo, permanent).
I think I have a gambling problem — what do I do?
We will help. Self-exclude immediately via Account → Responsible Play, or WhatsApp our support team and ask for "Player Welfare" — we close your account, refund pending bets, and connect you with the BSCS counselling line.
Still stuck? Talk to a human.
Every Notout agent is Bangla-speaking, 24/7, and trained on every market we offer. The fastest way is WhatsApp.
