Last updated: 25 August 2026

1. Introduction

This Privacy Policy explains how Notout ("we", "us", "Notout") collects, uses, stores and protects your personal information when you access our website, mobile experience, sportsbook and live casino products (together, the "Platform"), operated for Bangladeshi players under a Curacao 8048/JAZ master licence. By creating an account or using the Platform, you agree to the collection and use of your information as described in this Policy, alongside our Terms and Conditions and Responsible Gaming Policy. If you do not agree, please do not use the Platform.

2. Information We Collect

We collect the following information to run your account and the Platform:

• Account information: your Bangladeshi mobile number, 4-digit PIN, and any name or date of birth you provide
• Identity verification (KYC) documents, such as your National ID (NID), once your cumulative deposits pass Tk 50,000
• Payment information: your bKash, Nagad, Rocket wallet number, or Bangladesh-issued card details used to deposit or withdraw
• Activity data: bets placed, deposits and withdrawals, bonus usage, and login and session history
• Communications you send us via live chat, WhatsApp, Telegram or the Contact page
• Technical data such as device type, browser, and IP address, collected automatically when you use the Platform

3. How We Use Your Information

We use your information to:

• Verify your age and identity, and confirm you are eligible to hold an account under our Terms
• Process deposits, withdrawals and bonus payouts, and investigate mismatched or failed transactions
• Detect and prevent fraud, money laundering, bot activity and duplicate accounts
• Provide responsible-gambling tools such as deposit, loss and session limits, and self-exclusion, and connect you with the BSCS counselling line if you contact us for Player Welfare support
• Respond to your questions via live chat, WhatsApp, Telegram or the Contact page
• Meet our obligations under our Curacao 8048/JAZ licence, including reporting to regulators or law enforcement where required by law
• Maintain and improve the security and reliability of the Platform

4. Identity Verification (KYC)

We may ask for a National ID (NID) upload to confirm your identity. This is required once your cumulative deposits pass Tk 50,000, and unlocks higher deposit and withdrawal limits. We may also request identity, age or source-of-funds documents at any time, and may suspend an account until these checks are complete. NID and other verification documents are used only to meet identity, age and anti-money-laundering obligations under our licence, and are never used for marketing.

5. Payment Information

Deposits and withdrawals are processed through bKash, Nagad, Rocket, and Bangladesh-issued Visa, Mastercard or Amex cards. Payment details you provide are shared with the relevant payment processor only to complete your transaction, and Notout does not sell payment information to third parties. Player funds are held in accounts segregated from Notout's operating funds, with daily reconciliation, as described in our Terms.

6. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember preferences such as language and odds format, and understand how the Platform is used so we can improve it. You can control cookies through your browser settings; disabling some cookies may affect features such as staying logged in or saved bet slips.

7. How We Share Your Information

We share information only where necessary to run the Platform and meet our legal obligations:

• Payment processors and mobile-wallet providers (bKash, Nagad, Rocket, and card networks), to process deposits and withdrawals
• Identity-verification and fraud-prevention providers, to confirm NID and age checks
• Our regulator and licensing body under our Curacao 8048/JAZ licence, and law enforcement or other authorities where required by law
• Professional advisors such as auditors and legal counsel, bound by confidentiality

We do not sell your personal information to third parties for their own marketing.

8. Data Security

We protect account and payment data with SSL 256-bit encryption end-to-end, and player funds are held in segregated accounts with daily reconciliation. Access to personal and identity-verification data is limited to staff who need it to verify accounts, process payments, or respond to support and Player Welfare requests. No method of transmission or storage is completely secure; please keep your PIN confidential and never share your login details with anyone, as set out in our Terms.

9. Data Retention

We keep account, transaction and identity-verification information for as long as your account is active, and afterwards for as long as required to meet our record-keeping obligations under our Curacao licence and applicable anti-money-laundering rules. If you close your account or self-exclude permanently, we retain only the minimum information necessary for legal and regulatory purposes and delete or anonymise the rest.

10. Your Rights and Choices

You can:

• Ask what personal and account information we hold about you
• Ask us to correct inaccurate account details
• Set deposit, loss and session limits, or self-exclude for a fixed period or permanently, under Account, then Responsible Play
• Close your account, subject to the record-keeping obligations described above
• Contact us with any privacy question through the Contact page, WhatsApp or Telegram

11. Children's Privacy

The Platform is for players aged 18 and over only, as set out in our Terms. We do not knowingly collect information from anyone under 18. Age is verified at signup and again before any withdrawal is released; if we learn an account belongs to someone under 18, we will close it and take appropriate action.

12. Governing Law and Complaints

This section is a placeholder. Notout states that it operates under a Curacao 8048/JAZ master licence; before this page is published, please confirm and insert the exact licence holder name, registered address, the law governing this Privacy Policy, and the name and contact details of your data protection contact, using your Curacao licence documentation or legal counsel.

13. Contact Us

Questions about this Privacy Policy or how we handle your data? Reach us through the Contact page. Our Bangla-speaking agents typically reply within about 40 seconds.